FAQs

FAQs

Why use Roomies ID, Background and Credit Checks?

Roomies offers Credit, ID, and Background checks through trusted partnerships with Certn and Stripe. Partnerships keep our costs low and allow you to...

FAQs

How to Stay Safe on Roomies

Here at Roomies, we pride ourselves on making our platform free and accessible for everyone. As a free platform, we take additional precautions as a t...

FAQs

Is my ID Verification or Background Check Secure?

Here at Roomies we take our user's privacy seriously. We do not sell user data, and we believe in full transparency regarding our policies as well as...

FAQs

How to file a dispute

Here at Roomies, we try to ensure that landlords and tenants find the best matches. Every state has different laws and procedures for handling tenant-...

FAQs

Create an account on Roomies

To create a Roomies account, you can first locate the “List your room” or “Find a room” button from the Roomies homepage. You can also find the “Li...

FAQs

I Send Messages But do Not Get a Response

Once you send a message on the website, the recipient receives an email notification of their new message. Unfortunately, some users are not as active...

FAQs

Why can't I add my address to my listing?

Addresses and locations are provided by Mapbox. If you are having problems entering your property address or search locations, then follow these steps...

FAQs

How to Upload Images to Profile

You will be prompted to add a photo at the beginning of creating your account. However, If you have skipped this step, you can visit your dashboard an...

FAQs

How do I upload photos to my room listing?

At the beginning of creating your account, you will be prompted to submit your room photos. However, if you skip this step, you can upload your photos...

FAQs

I verified my ID, but I can’t view a user’s phone number?

After completing an ID check, you can view more than five phone numbers. To view phone numbers, scroll down to the bottom of the user’s listing, and l...

FAQs

How to report a Roomies member

To report a Roomies member, please visit their listing and scroll down to the bottom to locate the “report it” button. Some of the reasons you may wan...

FAQs

How to delete your listing

To delete your listing, you will have to deactivate the listing first. To deactivate the listing, you can visit your dashboard and click on the "...

FAQs

The address in my listing is incorrect, how do I edit it?

If you have created a listing and notice the listing address is incorrect after saving, please deactivate the listing and create a new listing with th...

FAQs

Unsubscribe from email alerts

If you have finished your search and are no longer looking for a room or roomie then visit your dashboard and click on "deactivate my account&quo...

FAQs

Why do I see “no longer available” listings?

If you see the “no longer available” message on a listing, you are not logged into your account. Please create an account and ensure that you are logg...

FAQs

Managing your phone number

On Roomies you can choose whether to allow users to contact you by your phone number, or using the on-site messaging system. When you verify your phon...

FAQs

How do I edit my account details?

You can update your account details by visiting your dashboard to locate the "More" drop-down menu. Here you will find the “Edit account” op...

FAQs

How do I delete my account?

You can delete your account by visiting your dashboard and clicking on the "More" drop-down menu to locate the "Edit accounts" opt...

FAQs

How to deactivate your listing

You can deactivate your listing in two ways. Deactivating one listing Visit your dashboard and click on the "Your profile is active" button....

FAQs

How long do the security checks take?

Our security system is always working hard to keep the website as safe as possible. Most accounts will be cleared from our security checks within seco...

FAQs

I can't login to my account

There can be a few reasons that will cause you not to have access to your account. Either you have forgotten your password or your email address was n...

FAQs

Does Roomies charge a subscription fee?

Roomies is free to list, search, and communicate with others. We do not charge a subscription fee. However, we offer the ability to upgrade your listi...

FAQs

How to contact others

You can only contact others if you have created an account. Once you have an account, there are two ways you can contact the listing owner. Send messa...

FAQs

How to find a room

Roomies is a free self-service website where you can search online for potential rooms and roomies. You will need to communicate with other users dire...